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“Attending thediversity workshop helped me realize how much I could learn by simply askingquestions and creating dialogues with my employees , rather than makingassumptions and trying to be a know-it-all ,” Doug admits . “The biggest thingI took away from the workshop is learning how to be more ‘inclusive’ todifferences.”
A better Bottom Line
An open mind about diversity not onlyimproves organizations internally , it is profitable as well . These commentsfrom a customer service representative show how an inclusive attitude canimprove sales .”Most of my customers speak English as a second language . Oneof the best things my company has done is to contract with a language servicethat offers translations over the phone . It wasn’t until my boss receivedMindsets’ training that she was able to understand how important inclusivenesswas to customer service . As result , our customer base has increased .”
Once we start to see people as individuals. and discard the stereotypes , we can move positively toward inclusiveness foreveryone . Diversity is about coming together and taking advantage of our differencesand similarities . It is about building better communities and organizationsthat enhance us as individuals and reinforce our shared humanity .
When we begin to question our assumptionsand challenge what we think we have learned from our past , from the media,peers , family , friends , etc , we begin to realize that some of ourconclusions are flawed(有缺陷的) or contrary to our fundamental values . We need to trainour-selves to think differently , shift our mindsets and realize that diversityopens doors for all of us ,creating opportunities in organizations andcommunities that benefit everyone.
注意:此部分试题请在答题卡2上作答。
46. Dougfelt very embarrassed when he realized that his assumption was wrong.
47. Afterattending Mindsets workshops, the participants came to know the importance ofinclusiveness to their business.
48. Whenwe view people as individuals and get rid of stereotypes, we can achievediversity and benefit from the differences and similarities between us.
49. Increasingunderstanding of people of other cultures is becoming essential in the courseof economic globalization according to the author.
50. MindsetsLLC is a personnel training company.
51. Afterone of the workshops,account executive Dale realized that he must get rid of his genderbias.
52. Tiffany'scandidate just wouldn't look her in the eye bothered Tiffany during aninterview.
53. Tiffany'smisjudgment about the candidate stemmed from cultural ignorance.
54. Dalethought that Mindsets LLC's workshop helped him make fair decisions.
55. Doug,a supervisor,told aChinese American employee to get the dates right when he require to leave.
参考答案:
46. G)根据题文中Doug felt可知文中相关部分在G段,其中提到“Needless to say,I felt very embarrassed in assuminghe had his dates mixed up----”(毫无疑问,我当时觉得十分困窘,自己竟然认为他搞错了日期•)与题干相符,因此答案为G。
47. H)根据题文important可以找到文中H 段“It wasn't until my boss receivedMindsets, training that she was able to understand how important inclusivenesswas to customer service. ”(我们老板接受Mindset培训之后才理解包容对客服来说多么至关重要。)这一点对其他的培训案例来说也适用
48. I)题文中viewpeople as individuals and get rid of stereotypes 就是文中see people as individuals, and discard the stereotypes的不同说法,可知文中相关部分在I段,其中提到.we can move positively towardinclusiveness for everyone. Diversity is about coming together and takingadvantage of our differences and similarities... ”(......我们就能够向积极的方向发展,达到对每个人的包容。多样化就是联合起来,利用我们的异同获得优势……•)与题干相符,因此答案为I。
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